Standardisation of Logistics Customer Service
نویسندگان
چکیده
منابع مشابه
Logistics Information and Customer Service
The paper deals with the importance of information flow for providing of defined level of customer service in the firms. Setting of the criteria for the selection and implementation of logistics information system is a prerequisite for ensuring of the flow of information in firms. The decision on the selection and implementation of logistics information system is linked to the investment costs ...
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Few studies have investigated how customer service plays its role in logistics management. Despite numerous in-depth researches in supply chain management, the relationship between customer service and logistics management has received little attention. As both activities are practically human-oriented activities, they are inherently difficult to be mutually supportive, particularly in the pres...
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In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
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ژورنال
عنوان ژورنال: European Research Studies Journal
سال: 2022
ISSN: ['1108-2976']
DOI: https://doi.org/10.35808/ersj/2967